Key Account Manager (Fast Food)

Описание

PURPOSE OF THE JOB: To manage and strategically develop key fast food accounts by ensuring sustainable sales growth, operational excellence, high service level, profitability, and strong cross-functional coordination. The KAM acts not only as operational support, but as a business owner responsible for client growth, profitability, governance, and long-term partnership development. Main responsibilities & expected results: Commercial & Client development – Develop strategic relationships with key fast food clients – Identify growth opportunities and proactively drive sales development – Lead commercial negotiations with clients – Analyze assortment, pricing,category performance & identify optimization opportunities – Support new listings, restaurant openings, and expansion projects Operational & Supply chain steering – Coordinate daily cooperation between client, stores, Supply Chain, Logistics, FSD, and Operations – Ensure high product availability and service level – Monitor stock quality, expiry risks, OOS, non-deliveries and operational issues – Support forecasting & demand planing alignment and proactive risk escalation – Ensure proper communication flow during supply shortages or operational incidents Financial & KPI ownership – Own & monitor sales, margin, operational costs, and client profitability – Follow up on payment discipline and outstanding balances – Support exposure reduction and sustainable business growth – Ensure alignment between commercial agreements and operational execution – Drive sustainable and profitable business growth Cross-functional leadership – Work closely with Supply Chain, Logistics, Finance, Operations, Quality, OMD, Stores – Coordinate resolution of complex operational and commercial topics – Lead business reviews, operational meetings, and client governance routines – Support continuous improvement and process optimization initiatives Client experience & Strategic partnership – Build long-term, trust-based client relationships – Drive client satisfaction through stability, transparency, proactive ownership – Balance operational support with strategic account management – Ensure professional communication during critical situations and escalations – Represent METRO as a reliable long-term business partner Experience ✓ 2-4+ years of experience in Key Account Management, FMCG, HoReCa, Supply Chain, Fast Food✓ Experience managing complex clients and cross-functional stakeholders✓ Strong commercial negotiation and client development skills✓ Experience working with KPIs, reporting, and business analytics✓ Ability to manage operational issues in fast-paced environment Key Skills: ✓ Strong commercial and analytical mindset✓ Negotiation, communication, and stakeholder management skills✓ Ability to manage operational complexity and escalations✓ Strong ownership, prioritization, and problem-solving capabilities✓ Advanced Excel and reporting skills✓ Customer-focused with business-oriented approach✓ Ability to work in fast-paced and multitasking environment✓ English - Intermediate or higher