Customer Support Specialist in US Moving Company

Описание

Schedule: 7:00/8:00 PM – 4:00/5:00 AM (Astana time) Work Format: Remote (supporting U.S.-based operations About Us We are a U.S.-based moving company. We are looking for a responsible and motivated Customer Support Specialist who is comfortable working night hours and communicating confidently in English. Responsibilities Respond to customer inquiries via phone, email, and chat Provide accurate information about services and processes Resolve customer concerns professionally and efficiently Maintain clear records of customer interactions Coordinate with internal teams when necessary Deliver excellent customer experience at all times Requirements English level B2 or higher (clear spoken and written communication is required) Strong communication and problem-solving skills Ability to work night shifts (7/8 PM – 4/5 AM Astana time) Responsible, punctual, and detail-oriented Previous customer service experience is a plus What We Offer Competitive salary Stable remote work with a U.S. company Growth opportunities Supportive team environment Application Process VERY IMPORTANT!!! A 2-minute video introduction in English where you briefly introduce yourself, your experience and your goals. 📲 Send your video and CV via WhatsApp We are not considering anyone who hasn’t sent their introduction video! We look forward to meeting motivated candidates ready to grow with us!