Food Service Distribution Manager (Last Mile)

Описание

About the Role We are looking for a highly analytical and results-driven FSD Manager to lead our last mile delivery operations. This role is responsible for ensuring outstanding delivery performance, operational efficiency, and continuous process improvement while leading a team of dispatchers and collaborating with cross-functional stakeholders. Key Responsibilities – Manage day-to-day last mile delivery operations to achieve service level, on-time delivery, and cost targets. – Monitor delivery performance and proactively resolve operational issues. – Optimize route planning, fleet utilization, and delivery capacity. – Analyze operational data to identify trends, bottlenecks, and opportunities for improvement. – Conduct root cause analysis (RCA) on delivery failures, customer complaints, and cost inefficiencies. – Design and implement process improvement initiatives with measurable business impact. – Develop and maintain operational dashboards and KPI reporting. – Manage the Last Mile budget and drive cost optimization initiatives. – Lead, coach, and develop a team of dispatchers, fostering a culture of accountability and continuous improvement. – Collaborate closely with Warehousing, Stores, Customer Service, and external delivery partners to ensure seamless operations. What We're Looking For – Bachelor's degree in Supply Chain, Logistics, Business, or a related field. – At least 3 years of experience in Last Mile Delivery, Logistics Operations, Transportation, or Supply Chain. – Proven experience managing operational teams, such as dispatchers or coordinators. – Strong track record of implementing process improvements and delivering measurable operational results. – Excellent analytical and problem-solving skills with the ability to make data-driven decisions. – Hands-on experience with TMS, routing software, or logistics platforms. – Advanced Excel or Google Sheets skills. – Experience with SQL, Power BI is considered an advantage. – Upper-Intermediate+ English is must. We're looking for someone who: – Takes full ownership of business results. – Thinks analytically and solves problems systematically. – Is passionate about continuous improvement and operational excellence. – Leads by example and develops high-performing teams. – Communicates effectively across different functions and stakeholders. – Thrives in a fast-paced, dynamic environment.