Specialist Commercial Operations for wholesale partners

Описание

This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning. Key Responsibilities: – Excellent sales and operational planning capabilities. – Ensure timely and accurate order entry and release of orders for processing. – Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries. – Review of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF. – Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services. – Process, coordinate and investigate customer shipment claims or return requests following existing Company procedures. – Cross-functional collaboration with internal departments including Sales, Finance, Logistics, Marketing. – Work towards both independent and team KPI’s to improve business standards, service levels and financial results. Knowledge, Skills and Abilities: – University degree in Business and Administration, Supply Chain or Logistics. – Minimum 1-2 years of overall work experience in Customer Service, Order Fulfillment or Supply Chain. – Superior attention to detail and accuracy. – A high level of problem-solving ability. – Excellent communication skills and a proven ability to develop long-lasting relationships. – Strong Microsoft Excel skills are essential. – SAP knowledge an added advantage. – Team player with high planning, organizing and reporting abilities. – Fluency in Russian & English is a must.