Information Systems (IS) Manager

Сипаттама

Key Responsibilities: Manage the full lifecycle of enterprise applications, from planning and deployment to maintenance, upgrades, and retirement, ensuring alignment with business needs and IT strategy. Contribute directly to application development, customization, integration, and automation, including SharePoint solutions and Python development. Ensure the performance, availability, and reliability of business-critical applications and the timely resolution of incidents and service requests. Lead the Applications Management Team, assign tasks, set priorities, and monitor the quality and timeliness of delivery. Work closely with business stakeholders to gather requirements, manage expectations, and agree on practical solutions and delivery timelines. Plan and coordinate cross-functional IT projects, application updates, patches, and releases while minimizing disruption to business operations. Coordinate external vendors and contractors, monitoring service quality and compliance with service-level agreements (SLAs). Ensure compliance with corporate IT governance, security standards, and applicable regulatory requirements; support audits and risk assessments. Prepare reports on application performance, incidents, usage, and compliance, and maintain technical documentation and support knowledge bases. Identify opportunities to improve applications, automate business processes, and enhance user experience. Support user onboarding and training on applications and new features. Required Qualifications and Skills: Higher technical education in IT, Computer Science, Information Systems, Software Engineering, or a related discipline. Strong hands-on programming and development skills, including Python and SharePoint development or customization. Experience implementing, supporting, and enhancing enterprise applications. Experience with MS SQL Server and/or Oracle database management systems. Proven experience leading technical teams, including task allocation, prioritization, and performance oversight. Strong stakeholder management skills, with the ability to handle demanding customers, manage competing expectations, and communicate technical matters clearly. Experience coordinating cross-functional projects and working with external vendors and contractors. Knowledge of IT service management principles, including incident, problem, change, and release management. Understanding of corporate IT governance and application security requirements. Preferred Qualifications: Agile/Scrum, ITIL Foundation, or other relevant project management or IT service management certifications. ERP certifications in 1C, SAP, and/or Odoo. An MBA with an IT specialization. Conditions: Astana based position (5*2) The successful candidate will be offered competitive package with the Company benefits.