Reservation agent

Описание

We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. Reservation Agent Responsibilities: – Assisting and advising customers who may be choosing from a variety of travel options. – Making reservations for customers based on their various requirements and budgetary allowances. – Checking the availability of accommodation or transportation on the customers’ desired travel dates. – Processing payments and sending confirmation details to customers. – Sorting out any issues that may arise with bookings or reservations. – Selling and promoting reservation services. – Answering any questions customers might have about the reservation process. – Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations. – Providing support to customers who may need to amend or cancel a reservation. Reservation Agent Requirements: – High school diploma. – Experience working in sales or public relations, preferably in the hospitality or travel industries. – Customer-service experience. – Excellent written and verbal communication skills. – Multi-tasking and time-management skills, with the ability to prioritize tasks. – Proficient in Microsoft Office Suite. – Data entry experience. – Flexible working hours. Working conditions: – The stable salary, social and pension assignments, registration for work according to the Labor Code of RK. – Holiday - 24 days. – 5 day working week, the 8th hour working day. – transportation, medical insurance and meal